NL
Nadia L
1 reviews | Active since Jun 2024
14 Jun 2024, 18:52
Full refund was never made!
How can you place a order by Makro SA wait 4 weeks, phoning every week just to hear the same story and no answers? Then in week 5 they cancel your order and promise a full refund. Waited 6 days for the refund, and not the full amount was paid back! No one is answering when I phone, no one comes back to me. Never in my life I will use Makro again.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
15 Jun 2024, 11:46Good day Nadia,
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your missing refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your missing refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply15 Jun 2024, 11:46
Official
Good day Nadia,
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your missing refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
We hope this email finds you well.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled.
Kindly note that we have escalated your matter to our finance team to assist with checking your missing refund.
We will continue to follow up so that we are able to have the matter addressed and resolved as urgently as possible, feedback will be provided once received.
Once again we apologise for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,