JS
Johan S
1 reviews | Active since May 2019
29 May 2019, 07:42
Frustration dealing with Makro National Contact Centre
My interaction with the Makro National Contact Centre and the finance team is very frustrating. I placed an online order on 15 April and had some problems with the delivery. On 29 April I logged my first call with the team and since then I received the generic reply that "they are dealing with my request and will come back to me". I still do not know how my query is being resolved and requests for escalation procedures are ignored. This will be my last order with Makro as I would rather take my business to Takealot.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
29 May 2019, 09:56Good Day Johan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and we understand your frustration in this regard.
Kindly be advised that this has already been escalated and we will follow up with our Finance department and do our best to expedite this process. As soon as we received further information we will contact you.
Thank you again for allowing us to assist you and our humblest apologies for the inconvenience this has caused.
Kind regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and we understand your frustration in this regard.
Kindly be advised that this has already been escalated and we will follow up with our Finance department and do our best to expedite this process. As soon as we received further information we will contact you.
Thank you again for allowing us to assist you and our humblest apologies for the inconvenience this has caused.
Kind regards,
Makro Hellopeter Team
Makro's reply29 May 2019, 09:56
Official
Good Day Johan,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and we understand your frustration in this regard.
Kindly be advised that this has already been escalated and we will follow up with our Finance department and do our best to expedite this process. As soon as we received further information we will contact you.
Thank you again for allowing us to assist you and our humblest apologies for the inconvenience this has caused.
Kind regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for the customer service you have received and we understand your frustration in this regard.
Kindly be advised that this has already been escalated and we will follow up with our Finance department and do our best to expedite this process. As soon as we received further information we will contact you.
Thank you again for allowing us to assist you and our humblest apologies for the inconvenience this has caused.
Kind regards,
Makro Hellopeter Team