JP
Johan P

1 reviews | Active since Mar 2009

11 Jul 2017, 09:40

Frustrating Service from Online Store

<p>I ordered printer cartidges via the Online Store. I received confirmation regarding the purchase as well as the delivery details everything.<br />Today I receive a text message that the order is from MAKRO Centurion is out for delivery today with Lammie Khunoane from Dawn Wing with registration BR44FKGP. The deivery address is <br />8-10 Park Street<br />Olifantsfontein<br />Gauteng<br />1962<br />The address supp**** for delivery was and confirmed<br />12 Mt Reds Place St<br />Midstream Estate x40<br />1962</p> <p>How can this address change and if so why was it not confirmed before dispatching the goods for delivery.<br />When I contacted this courier company I was informed that the delivery will be stopped and the parcel will not reach me as scheduled.</p> <p>Now I have to wait again until sometime in the future where the store is less than 10km from my address.<br />This is pathetic service and I will never make use of the Online Store again<br />It is a frustrating nuisance which I can surely do without.</p> <p>Tracking Number MAK385806</p>

0
Replies (1)
Makro
Makro's reply12 Jul 2017, 08:20
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya