Frustrating service delivery from Makro Online Shopping

I placed an online order at Makro on the 10th December and so far I have only received part of it. The remaining order has been on "handed to courier" since the 20th December, even now I haven't received. I've followed up so many times and eventually requested for the order to be cancelled. Even now I haven't received assistance. The national call center tells me that the store has to cancel and they can't get hold of the store (Bloemfontein). I eventually get hold of Bloemfontein Makro and they could not confirm as to which part of the order has been delivered! Now I'm not even sure if I will receive my refund or not.