Frustrating online shopping experience over the past year

I have been ordering from Makro every month for over a year, mainly because they offer the most affordable cat food. I also rely heavily on the online shopping process because I simply do not have the time to go into the store.

Unfortunately, I experience the same problems every month. I receive several separate mails informing me that certain items are suddenly not in stock and that a refund has been initiated. I want to acknowledge that Makro processes refunds immediately, and I appreciate that I do not have to follow up or struggle to get my money back. However, it becomes very frustrating to receive these mails in separate batches, especially when important items fall away after I have already paid. Over the past year I have also received incorrect items, incorrect sizes, and products that I did not order. Returning these items is a complete shlep and takes unnecessary time and effort, so I usually end up keeping them, even when they are not what I wanted or needed. The deliveries themselves also arrive in separate batches, which makes the process even more inconvenient. I cannot stay at home for an entire week waiting for repeated deliveries, as I also need to be at the office. It would make a big difference if Makro allowed customers to choose a preferred delivery day for these split deliveries, or if they could simply wait until all items are ready and deliver everything together. After ordering monthly for more than a year, I have reached the point where I no longer wish to continue. I understand that my monthly spend of around R5000 may not matter to Makro, but I hope this feedback helps improve the experience for other customers. As it stands, I will no longer be shopping with Makro.