Frustrating Online Experience

I placed a more 4 less special on the 18th of July 2023. Only to not receive the more 4 less special items that was supposed to come with it. I have since the 22nd of July followed up with Makro where these items are just to be told that it will be escalated and that someone will get back to me. When i ask to speak to a manager or supervisor the line gets magically dropped every single time. Today I received the first communication since the beginning for them to tell me that the deal was not selected, I have rep**** to them with a screen shot of the deal to prove to them that there is no way that the deal could not have been selected. They have also informed me that there is no stock which I find unacceptable as this is Makro's responsibility to make sure they have stock of their own specials. My first ever online experience with Makro and it has not been fun and the most frustrating experience I have had with an online service provider.