Frustrating "non-service" from Makro Online

On Monday, 4th February 2019 I ordered a fridge for delivery. There was a glitch on the system and two exact fridges were ordered.

I immediately e-mail and phoned the call centre ***to rectify this and was told that my order didn't reflect on their side and that they would phone me back (6 minutes).

Later the same day I again followed up as both orders were still reflecting under my profile. I was told the one order was cancelled and that they would phone me back to confirm (7 minutes).

On Tuesday, 5th February I phoned the call centre again as both orders were still reflecting under my profile. I was told that the one order would be cancelled. I asked for a reference number and was placed on hold until the call was disconnected by the call centre (20 minutes).

Later the same day I again phoned and was advised that both orders had been cancelled due to non payment (13 minutes).

On Wednesday, 6th February I received a call from the call centre (Linda) to say that both fridges had been dispatched to the courier company because I hadn't cancelled the order timeously. I would have to deal with one of the fridges as a return and wait for a refund. I explained to him all my e-mails and previous calls. He said he'd look into it and try and get the one fridge returned by the courier company and would get back to me (3 minutes).

Today I phoned to speak to Linda and after being on hold for 8 minutes was advised that he's not in today. I asked to speak to a supervisor and was placed on hold for a further 5 minutes before the call was transferred to a number that rang unanswered for over 3 minutes. Hugely frustrating.