Frustrating New Website Experience – Ordering Made Difficult

I've been a loyal Makro customer for over two years, placing regular orders using the same delivery address and pickup location without any problems until the new website update. Unfortunately, the changes have made the experience frustrating and inefficient.

Delivery & Pickup Conflicts: Many items now show as unavailable for delivery to my usual address. When I switch to the pickup option, half of those same items are no longer available for pickup either. This makes it nearly impossible to complete a full order.

Bulk-Only Buying Issues: I’ve also noticed that for certain products, like Wellington's Smooth Tomato Sauce, I can no longer purchase a single bottle. The only option is to buy in bulk (6 x 700 ml). This wasn’t the case before and limits shopping flexibility.

Missing Specials & Catalogue: The new site also doesn’t show Makro's latest catalogues or items on special. I can’t find " more for less" deals that used to be easy to access and were a big reason I shopped here.

All these changes have made what used to be a simple shopping experience extremely unpleasant. I truly hope the developers are aware of these issues and are working to make necessary improvements.

I’m really disappointed and honestly, quite annoyed.