Frustrating experience indeed

I had the worst customer service experience ever at Makro in Bloemfontein. Was held hostage for more than two hours at a till because of a gift card that was malfunctioning. The matter was escalated to a supervisor who with a matter of fact attitude informed us that unfortunately a call has to be made with a certain third party to make a new card.We were flatly informed that the process of loading the card can take up to two days and thus we will be informed once a new card was loaded. This after explaining that we drove all the way from Welkom to redeem the gift cards. Unfortunately we were informed that their system cannot even register the voucher number manually even after confirming with the third party that funds are available on the voucher. Needless to say the card was wiped and swiped countless times until it finally went through after a gruesome two hours.

Makro was prepared to let us drive more than 300 kilos for a fault that was created by an agreement between them and the third party.

Please anyone think twice before buying Makros gift cards.I will definately not do any business with them ever because the customer has to pay the price of their glitches.Mind you the gift card makes no mention of the terms and conditions we were subjected to but for me it is a sign that customers come last.

It is unbelievable that during this era of technology customers still experience such incompetency in the retail industry....