Frustrating Experience: Ignored by Makro Silverlakes Online Order

I bought an iPad from Makro online on December 19th, with the website stating the pickup date as Thursday, January 9th. Today is the 18th, and despite sending multiple emails to Makro, there has been no communication about my order. I have contacted the Makro online call center four times, and each time I was informed that they are escalating the issue to Makro Silverlakes, but I have yet to receive a response.