1 reviews | Active since Aug 2020
Frustrating and poor customer service
I placed an order on the 28th of July, order MAK***. It was a washing machine that comes with 3x4 OMO washing powder and potjie pot. On the 31th I received a partial delivery of the washing powders and the potjie pot. Till today I haven't received my washing machine and when I try to track it, it said it is delivered. I call *** to enquire about my order, I was given numbers I need to call and enquire my order status ***. I called them 3 times and in all those occasions I was told I will be called back they are checking what might be the challenge because it showed that my order has been dispatched. Since yesterday I haven't got any feedback regarding my order. I even sent an email to makro online support even today no response.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team