Frustrating and disappointing ordering process

I bought 2x Expert luggage 3-piece sets on the 7th November, #BlackFriday, and I wanted them in different colors. Their system wasn't user friendly in that it didn't give me an option to choose the colors I wanted, even though they specified that there's a variety to choose from. I called them for assistance and the 1st person advised me to continue to checkout and then call them back with my order number so that they can open a query ticket for me, which they'll then send it to notify their supplier of my request. I did that and called back as instructed, then I got the 2nd person who advised me that they can't open a ticket of enquiry nor inform the supplier, but said I should instead log in again on their site and cancel one order/set of suitcases and reorder separately with a different color that I wanted. I wasn't happy with their service in general, also considering that I had already paid for that order via a 3rd party platform, who then had to recalculate and refund me the difference so that I can place another order. I did reorder because I wanted the bags, and I like them, but they dissapointed and frustrated me big time.