Frustrated Customer

Makro SA

Can someone please help on how to deal with Makro SA, I ordered online on the 18th of November, 19th my order was cancelled without my knowledge, on the 20th they claim to process refund to my credit card, on the 27th they add that refund is completed.

On that note, I have not received a cent back into my bank account.

I called several times, being put through from pillar to post.

Went to my nearest physical store, was told it’s a system error and the person that can resolve it is on leave, unfortunately there’s not much they can help me with.

Really now…what kind of service is this😡😡please help, what do I do?