Frustrated customer

I have placed an order online for a TV with makro on the 10 June 2020,it is now the 5th day and when I call the customer care center they keep on bull****ting me about the order. No one seems to know what is going on, first it was the proof of payment not received then was the TV license which they **** and said is not paid and recently when I called the agent says they have taken up the matter to higher authority. One would think if you purchase an order you would receive it between 48hours. I called in on the 15th and was told that it will be ready on the 25th June that is another 2weeks,I am really frustrated as no one is doing anything about my order, when I have asked if I can get my money back they said it will take 10 to 14 working days yet they got there payment the same time. This is the worst service ever and I don't advise anyone to purchase online as you will never get good service at all.