FRUSTRATED CUSTOMER

I saw a pair of shoes advertised at Makro and went into our Strubensvalley store which is always a horrible shopping experience , cut a long story short found the shoe of which there were only 2 left, ( the staff in that section were busy on their phones and trying on shoes ) not interested in helping the customer , I phoned you NATIONAL CALL CENTRE today as I had a photo of the bardcodes everything under the pertaining to the shoe , they weren’t interested in assisting I suppose it was 4.20 and they didn’t want a long call so rather gave me the number of Strubensvalley store which rang and rang and rang m so I phoned your call centre back no none if the numbers I had would help her trace the shoe - why have the call centre then or barcodes , she asked what label and when I said LEGEND she was very confused until I told her it was Makros clothing label etc !!!!! Really !!!! So frustrated I don’t know why I go back to Makro except it is sometimes the only store with what I need !!!, very frustrated once again