Frustrated Consumer

Purchased a clothing dryer on the 19 Dec 2020 , dryer stopped working on the 10 Jan 2021.Dryer was taken to Makro for return on 17 Jan, they refused the return , their policy states supplier needs advise if the machine can be credited. Technicians have been out to access and resolve however there are consistent issues with either the wrong part or they need to order something or the other.

I personally called Makro Manager Thukela on 22 Jan, He assured me he will speak to supplier for a refund/ resolve to this issue. Feedback to be received on Monday 25 Jan. I did a followup on Wed 27 Jan @ this point I was advised they sent and email and supplier hasn't responded as yet., they will followup and revert. Another week later and I had no feedback and don't have a working dryer.