Frustrated as hell

I bought a washing machine and paid for delivery on 29 November 2017. I was told that I would receive my delivery latest Friday. As I write, I still have not received my order. A guy by the name of Phillimon told me that I must bring my original receipt as they would not deliver without it. I paid for delivery, now I must drive back to give them my receipt ? Who is going to pay for my wasted petrol? Why should I do their records? Phillimon is actually Happy that I now want my money back?. He even said he’ll gladly refund me, wow, what a service. Please take Phillimon for customer service training as he clearly needs to learn how to deal with queries. I am so disappointed in this new store. I don’t think I’ll buy anything from them again.