Frustrated, Angry and beyond disgusted with poor service

Im so disappointed and hurt by Makro new market alberton to be exact! And after reading everyones reviews i just feel i will not even be assisted nor compensated for anything and i will need to accept that in this dying ecomony i have lost R1236.00 to Makro and thier incompetence!.

On 20th January i placed my first order with Makro to start my small business trying to make ends meet. I collectected my order only to find out i was missing 2 cases of Rhodes nectar cranberry juice which is 48 juices . I called in to let them know of this error, because surprisingly the guy who was assisting me failed to mention that they were out of stock but instead said i got all my stock on the app whic i didnt ,they advised i need to log A refund online on the app, they declined it and said i need to go into the store what what, i went back in there amd was advised a refund will be issued this was on the 25th January 2026..(no refund has been issued nor was it logged) i called in on the 11 February only to find out they never logged a refund.

On the 07 February 2026 i made another order of R1130.40 via payflex.. after the money was successfully de****ed from my account the app gave me an error "payment failed" i went to the store on the 08 February to enquire because the money never bounced bavk to my account and Payflex said tramsaction was succesful, i was adviced to log a request via email to care which i did on the 10 February 2026 with everything i was asked to attach. I contacted my bank as well which said the funds were successful i attached all that. I calles in on the 12 to find out whats happening and i was told its being dealt with by the finance department. Its the 17th today and nothing has been said. I have run out of Patience and airtime.