Frustrated and Unhappy Client

I tried purchasing security cameras online on the 16th of July 2025 and paid R4899.00. Immediately after I discovered that the order didn't go through on (order: OD***) {#14rm7}. The following day I called Makro for assistance and was told the money will be refunded in 7 - 14days. Between 7-14days, I tried doing follow ups as confirmation of payment was already forwarded to them. 14days elapsed still no refund. I called again on the 08th August 2025 and asked to forward banking details and id copy. Advised to wait 14days for money to be paid. I made immediate payment to Makro but when someone have to refund, i should wait almost 30days. I am failing to understand. Please help- Mr Pooe ***