frustrated and extremely unhappy customer

Good day

I am so o unhappy with the level of service with Makro online, call centre and Head office.. I have been sent from one pillar to another with no solid answer or solution or at least the decency of responding or getting back to me as promised. I have made numerous attempts to follow up on an order I made on the 30th of July and expected delivery was the 7th of August 2025. I have yet not received my order, no communication as to why or even any updates when I call to follow up on the delay and the reason thereof. I am at a point of anger and frustration, this morning I called the Head office and was told I will get a call back within 3 hours, 4 hours later no call back and my calls are also not being picked up, same thing with the online call centre number. I would appreciate any form of communication or update as to am I receiving my order or not?