FRUSTRATED and ANRY

I purchased 4 ZTE Glux celphones on special at the new Carnival store on the 20th April. The one phone does not work. I took it to the nearest store and was told by Keegan Naidoo the manager that he cannot help me and replace the phone he will have to send for repairs. Why must I get a new phone repaired when I returned it within 7 days??? I returned it on the 26th. Along with the celphone a set of pot which I returned as well. the pot handle was broken, again brand new and was told it will have to be repaired. AGAIN WHY MUST I HAVE SOMETHING BOUGHT BRAND NEW BROKEN AND MUST BE REPAIRED. After heated discussion Makro agreed to replace the pots. But my concern is the celphone I was given no assistance nor choice. Except I must drive to Carnival and speak to the manager there and maybe they will replace it. I live in Lenasia south, which is a distance away. Now Keegan the most unfriendly person I met told me I can leave the phone and it will be sent to Vodacom or I can leave with the broken phone. ONCE AGAIN I BOUGHT A BRAND NEW PHONE FROM MAKRO NOW I MUST WAIT FOR YOU TO DECIDE ON WHETHER TO REPAIR IT OR NOT. I don't want that phone I want a new working phone. Also Keegan said because it was bought on special he cannot exchange it here I must drive to Carnival. I waited more than 2 hours and have no success except stress, dissatisfaction and NO phone because it can take up to 6 weeks. All I am asking as I bought a new phone please replace with a new phone, NOW EVEN LOGGING A COMPLAINT ON THEIR WEBSITE AND GOT NO FEEDBACK