Frustracted and Disappointed customer

I have place my order 21 Dec 2023 online and I have not received the item, according the expected delivery date it was the 26 Dec 2023. I have waited patiently for the item now I’m so frustrated with this store. I wouldn’t recommend this store at all to anyone due to poor customer service received while the have competitors like Takealot who keeps expected delivery date and making sure that they gain trust from customers. In addition, I have made several calls to their call center to get an update of the order, but as usually nothing was done including the superviour/s or Teamlead/s bother to call back to explain the holdup/backlog. What an extremely poor customer service :-( :-( from such big company like this…Clearly they don’t put customers first. Disappointing !!!!!!!!!!!!!