From Bad to Worse Makro

I must say I am client of Makro for a long time, but I must say the experience I am having with my last order, I will not forget and hope to spare customers the same process. I have been waiting for an online order from the 23rd of May. Since then I have been phoning every week. No answer or waiting to speak to a consultant for 45 min to 1 and a half hour. No whatsupp feed back on the whatsupp line. No feed back on emails. eventually when I got hold of someone. They promisied to phone me back with a tracking no and a confirmation email that delivery will take place on the 11th of June. Phoned again on Thursday only to find out the parcel only left that afternoon. Phoned this morning, no tracking no from courier on system. Phoned courier in Bloem parcel will only be delivered to Kimberley on Wednesday the 17 of June due to the Public holiday on Tuesday. I must say for a R6500 order I wonder if it will still be in working order If I receive it. I am so fed up