1 reviews | Active since Sept 2021
FROM BAD TO WORSE
Dented Fridge delivered 2 months ago…STILL NO FEEDBACK/REPLACEMENT OR REFUND
I purchased a DEFY fridge +- 2 months ago on Makro Online, just to find it dented in 3 places when I took the “protective” wrapping off. The top door was smashed in through the polystyrene?!?!?The fridge came from MAKRO POLOKWANE and was delivered via THE COURIER GUY. I have sent mails, I have made numerous calls and still NOTHING The customer care line keeps on telling me that they will escalate it at the store but after that, another waiting game begins!! No one gets back to me after that. I have tried calling the store directly…NO answer
I have had to make alternative arrangements with ice packs and cooler bags because of this eternal delay and no other options
MAKRO- How is this acceptable???? WHY is no-one taking responsibility in this matter or trying to resolve it???? I’m sitting with a brand new DEFY fridge that I cannot use because of your lack of service or feedback!
I will appreciate it if you can get back to me!
4 days, 14 days or 40 days...Why would a simple response or solution take so long? I have not once asked for my money back, simply to help with the issue at hand.
The fridge was delivered in damaged condition. It is a return, refund or replacement, is it not??
I am sitting with a brand new, dented DEFY fridge in my kitchen and all its packaging, that I cant use. How am I suppose to keep anything refrigerated or cool or frozen? I have not been able to purchase any fridge items for over a month now because it just does not matter to you. Why is this so difficult? For such a big company as MASSMART, I would have thought this matter would be solved within minutes
Where is the problem? MASSMART/MAKRO, DEFY or THE COURIER GUY?? What is the is delay????
4 days, 14 days or 40 days...Why would a simple response or solution take so long? I have not once asked for my money back, simply to help with the issue at hand.
The fridge was delivered in damaged condition. It is a return, refund or replacement, is it not??
I am sitting with a brand new, dented DEFY fridge in my kitchen and all its packaging, that I cant use. How am I suppose to keep anything refrigerated or cool or frozen? I have not been able to purchase any fridge items for over a month now because it just does not matter to you. Why is this so difficult? For such a big company as MASSMART, I would have thought this matter would be solved within minutes
Where is the problem? MASSMART/MAKRO, DEFY or THE COURIER GUY?? What is the is delay????