EM
Elizabeth M

1 reviews | Active since Jun 2018

11 Jun 2025, 15:46

From a very disturbed customer that is not in a Makro Mood

Makro online is not efficient when it comes to their online orders. My second attempt, and very disappointed with the outcome. First time I wanted to collect to avoid delays. It took me two attempts to get my order. Today again on my order that is 50pcs for delivery. It seems if they do not have items in store, they will part ship your order to wherever branch that has it. I had to get 4 tracking numbers from their courier. My groceries came with bits and bobs, which I find not professional at all. You can't order more than 50 items, but they can ship it as it fits, if they don't have the items in one roof, let alone letting the customer aware of what will happen next in that case. Was actually shocked when their courier calls me to inform me that order is been returned to their depo as he realized it wasn't his area to deliver. I really had to beg the courier to deliver as its groceries needed as my kids will be going hungry for the night

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