VL
Vanessa L

1 reviews | Active since Jun 2019

20 Feb 2020, 08:26

Fridge on Special that turned out to be not so Special

Re: MAK*** 12 February 2020 bought fridge online 14 February delivery coordinator called at 15H30 to enquire if fridge could be delivered. I informed him that I was at work and to refer to the “special instructions” on my online order where I requested to be notified two days prior of delivery in order to make arrangements for someone to be at home to accept the delivery. Monday 17 February I was once again called because the delivery driver was in the vicinity of my home. I once again informed them about the “special instructions.” It was then that we agreed that delivery will be made Wednesday the 19th I called the delivery coordinator after 14H00 to enquire whether the driver was on his way to make the delivery. This is when Ezekiel informed me that delivery to my area is only done on a Monday and Friday. I took a day’s leave in anticipation of the arranged delivery. This means that taking into consideration my daily salary rate, my “special fridge” was not so special after all. I could have bought a top of the range double door fridge with what Makro has cost me. Thank you very much Makro for making my unintended most expensive online purchase the worst experience EVER.

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Replies (1)
Makro
Makro's reply20 Feb 2020, 11:12
Official
Good day Vanessa

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we understand that you gave special instructions on the delivery. please note that we will have the matter addressed with the store's online department so that the matter gets resolved and put so that we put corrective measures to improve customer experience, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team