1 reviews | Active since Nov 2024
Fridge hassle
.I bought a Hisense Fridge on Sunday 17 November 2024. I must commend the company for the seamless process as I always knew what would happen next. The fridge was delivered on Monday 18 November 2024 and upon unboxing I discovered it was damaged. I then immediately logged a return and set the date of collection for today 23 November 2024. After logging the return there was 1 email that was sent and then Silence (23 November 2024) alone I called 4 times with no luck. The agents tried to call the PE store and they say that the call isn't going through and there is no alternative contact number.
I got zero communication regarding the pick up because your email states that "once you receive the product it will be assessed"
I must say this return feels like a nightmare and I don't think I would ever buy from Makro again. Monday 25 November 2024 - Called and I was told that the return hasn't been approved the gentleman said that he would get it approved which he did. He returned my call and said that only thing now is for the fridge to be collected.
Makro doesn't care about their customers. The service at Makro is Pathetic.
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our return processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We are truly disheartened to hear about your experience . Please know that we take your situation very seriously and are firmly committed to ensuring such an incident is not repeated with you or any other customer.
Rest assured, we are taking a closer look at our return processes to significantly improve the customer experience and prevent any future disappointments.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,