FRIDGE BOUGHT 28.11.2019 AND NOT DELIVERED

I am texting this as a very upset and ****ed customer. I placed an order on the 28th of November online, 2 days later I got a text saying my order has been handed over to the courier and they will contact me to arrange delivery. Tuesday on the 3rd of December 2019, I've tracked order online and it said delivery complete. I then immediately called makro online cutomer service, the first lady who naswered my call said order has been delivered. I said no but to who? requested deliver note and waybill number, she couldnt give me that and said she will investigate and call me back. she never did. I then called again on Monday the 5th of December to follow up, they said to me order is with the courier guys, Timefreight and making its way to me. I said but how is that possible without any confirmation with me whethere there is someone available to receive order? then I requested Timefreight contacts, they refused to give me. I requested tracking number which they still refused to give me. I then searched contacts and called them personally. To my surprise they couldnt even pick up order number on their system, which simply means order is not with them. I called makro again to give them feedback from the courier, they then said order is still within lead time which is 7-10 working days I must wait, I said its fine but bear in mind its day 7 and there is no information given to me. From day 8 I've been calling everyday checking where the order is and whats going on, the information I've been getting was "order is with Barloworld now not Timefreight", the next day no its with Timefreight, so long story short I've been getting all this back and forth information without any way forward. I have requested my money back and been advised it will take 7-10 working days to get my money back still, which is ridiculous. The service I've received from day one till today was veryBAD!!!! at some point I had to deal with your stuff laughing at me over the phone. I have all their names and surnames, I have call reference numbers which I chose not to expose now. I dont know what to do anymore since I cant get my fridge or my money back. Maybe the nation can advice otherwise since I couldnt get the attention I deserve from MAKRO as a whole.