Freezer exchange

I bought a new deep freeze from makro online that was delivered by makro centurion on delivery saw the freezer had a dent after struggling to get hold of someone the freezer was eventuality collected now the call centre say the exchange will takr up 2 21 days, and makro centurion does not answer their cals. Phoned day after day no luck. I need my problem resolved as im in need to het my food sorted. Very quick to take ones money but the service after that is absolutely shocking and would not expect that from makro its such a shame how bad service delivery has gotten in south africa just as bad as the government.