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mariannebidgood M
1 reviews | Active since May 2016
04 Sept 2019, 08:41
********** TRANSACTIONS ON CREDIT CARD
I've not had three bad experiences with Makro online. The last one is the worst ever !!! I placed an online order, realised that had overcharged me and within 30 minutes had cancelled the order. Imagine my surprise to find that the same day they had charged my credit card for a cancelled order! **************** !!! This is ***** !!!!!!!!!! I will NEVER shop online with Makro again.
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Replies (2)
Makro's replyOfficial
04 Sept 2019, 09:32Good day Marianne,
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment. We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment. We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
Makro's reply04 Sept 2019, 09:32
Official
Good day Marianne,
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment. We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
Thank you for bringing this to our attention and for taking our call.
Kindly accept our sincerest apologies for this inconvenience and we really understand your disappointment. We will follow up with our Finance department to refund you urgently and as soon as we receive further feedback we will contact you.
Thank you for allowing us to assist you in this regard and we hope you have a lovely day further.
Kind regards,
Makro Hellopeter Team
mM
mariannebidgood M's updateReviewer Update
04 Sept 2019, 09:45First of all, I did not receive a call. I expect this refund to be done within 24 hours, and not the 15 days you normally take. This is the absolute last time I will be dealing with the Makro Online dept.
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mariannebidgood M's update04 Sept 2019, 09:45
Reviewer Update
First of all, I did not receive a call. I expect this refund to be done within 24 hours, and not the 15 days you normally take. This is the absolute last time I will be dealing with the Makro Online dept.