1 reviews | Active since Mar 2011
********** sales and misrepresentation of products sold
i bought a canon printer in July 2017 - the salesman who assisted me told me that the printer comes with a 2yr manufacturers warranty. took it in for repairs on 11/02/2019 and was informed 4 days later that the printer does not come with a 2yr warranty but 1yr instead. i asked for the manager to call me back, and he did not.. still trying to get hold of makro complaints division. i am disgruntled because i was sold the product with wrong information given to me by the salesman. i did not chosse this product off the shelf and take it to the counter, i was assisted by someone which was the deciding factor in taking this printer due to the 2yr warranty. now makro gives another story. this is wrong...i have purchased from makro for well over 15yrs, and this is disgusting. they have ********** sales people. i want makro to rectify this. your salesman are misrepresenting product information just to secure sales. that is *****.
Thank you for your feedback.
I'm sorry to hear about the printer that you've purchased from the store and for the overall service received from the store colleagues. We take all concerns seriously and the matter will be investigated with the relevant department.
I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.
We appreciate your patience in this matter.
Regards,
Otsiele Boikanyo
Thank you for your feedback.
I'm sorry to hear about the printer that you've purchased from the store and for the overall service received from the store colleagues. We take all concerns seriously and the matter will be investigated with the relevant department.
I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.
We appreciate your patience in this matter.
Regards,
Otsiele Boikanyo
