vG
vijen G

1 reviews | Active since Mar 2011

19 Feb 2019, 12:58

********** sales and misrepresentation of products sold

i bought a canon printer in July 2017 - the salesman who assisted me told me that the printer comes with a 2yr manufacturers warranty. took it in for repairs on 11/02/2019 and was informed 4 days later that the printer does not come with a 2yr warranty but 1yr instead. i asked for the manager to call me back, and he did not.. still trying to get hold of makro complaints division. i am disgruntled because i was sold the product with wrong information given to me by the salesman. i did not chosse this product off the shelf and take it to the counter, i was assisted by someone which was the deciding factor in taking this printer due to the 2yr warranty. now makro gives another story. this is wrong...i have purchased from makro for well over 15yrs, and this is disgusting. they have ********** sales people. i want makro to rectify this. your salesman are misrepresenting product information just to secure sales. that is *****.

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Replies (6)
vG
vijen G's update19 Feb 2019, 13:06
Reviewer Update
note that this is the makro woodmead branch.
Makro
Makro's reply19 Feb 2019, 13:13
Official
Good day Vijen

 Thank you for your feedback. 

I'm sorry to hear about the printer that you've purchased from the store and for the overall service received from the store colleagues. We take all concerns seriously and the matter will be investigated with the relevant department.

I've sent your feedback to our team to look into the matter and as soon as we have feedback we'll be in contact with you.

We appreciate your patience in this matter.

Regards, 
Otsiele Boikanyo
vG
vijen G's update19 Feb 2019, 15:39
Reviewer Update
thank you for your response. kindly advise by when i can have feedback. also, how do you intend to resolve the issue of misrepresentation by your salesman
Makro
Makro's reply19 Feb 2019, 16:18
Official
Hi I tried calling you because I need the name of the salesperson. 
vG
vijen G's update25 Feb 2019, 23:21
Reviewer Update
Gooday Sir..we did speak on the telephone, but you dropped the call half way through. you advised that you would contact Canon to fix the Printer,. you also wanted the name of the salesman. look at the receipt and the name will be there. i await your feedback. can i have a date to get feedback. please advise. if you do not want to honor your agreement..say so, so that i may initiate proceedings with the Consumer council. Overall, the way you run your business is a shame. no transparency to the consumer. i suggest in the interest of all, you issue out warranty cards for all your products if it does not appear on your till slips, to the customers, so that we know what we are dealing with. shame that your salespeople resort to lies to sell products.
vG
vijen G's update27 Feb 2019, 18:14
Reviewer Update
KINDLY ADVISE...what is your response and actions taken so far to resolve my problem. the we last spoke on 19 Feb 2019 at approximately 16h29. i have had no correspondence from Makro since then. Do you value your customers? The longer you take to respond, the more it supports the fact that you have no aftersales care for your customers. your interest lies only in luring us to buy your products.