PS
Percy S

1 reviews | Active since Jan 2016

07 Jan 2016, 14:03

********** Debits

Makro Card debited my bank account twice in two consecutive days (December 30th and December 31st). The first debit was conducted using a Makro Account Number which does not reflect my account number (someone else's existing account) with an amount of R1513.04. The next day the same amount was debited and this reflected my account number. When I called to enquire, the ladies were rude and insisted Makro would not debit someone's account wrongly despite me submitting a copy of my bank statement showing the two debits.<br> <br> This resulted in my account overdrawn and I incurred bank charges as a result. I had to go and stand on long bank ques and make several phone calls at my expense to get the bank to reverse the debits.<br> <br> To all customers with Makro Card Accounts, I will advise them not to trust the Makro Debit arrangements. Rather pay via EFT or at a Branch as tedious as it is, but it will save you a lot.

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Replies (1)
Makro
Makro's reply07 Jan 2016, 14:19
Official
Hello psiaga,


Thank you for taking time to contact us.


RCS, is the credit provider, who underwrites our Credit Card. They are a registered credit provider in South Africa and as such have to comply with all NCA Rules and Regulations as required by law. RCS will be in a much better position to answer your questions relating to your query. Please do not hesitate to contact our Customer Service Department telephonically on *** or via e-mail ***


Regards
Mmule Moropa