********** credit card transaction during refund process, coupled with ongoing non service delivery from customer care

The short version of a very long story is that i bought a washing machine from Makro in March 2021. That is machine #1. Machine #1 broke within 3 months and was replaced with machine #2. While waiting for the replacement, almost a month, i spent nearly R2000 on laundry services. I never received any compensation for this even though the delay in getting the replacement machine was due to incompetence of Makro staff. Move to Dec 2021 and machine #2 starts to give the same problem. It is replaced in January and i return it as i don't want a 3rd machine of the same type. I bought machine #1 from Makro online so the machine is collected, but i have to go into teh Springfield branch to have the refund done to my credit card. 5 days later i see that machine #3, which i returned was 1st charged to me credit card and then refunded. This means that i have not been refunded yet. To date i have in other words paid for a washing machine that broke and i no longer have and i spent nearly R2000 on laundry while i had a 3 month old washing machine that should have been working. Makro Springfield **********ly processed a sale on my credit card when they should have only processed a refund. I tried to contact Massmart head office, but none of the numbers on their website is in use. I emailed the email address on the website and was told that somebody would get back to me. I've had no response and ********** transactions is a serious matter.