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On the 21st of November we purchased a bicycle and a hardrive online , the online policy states within 2-5 days you can go to your selected store and fetch your order , Upon going to the store they advised us that we need to wait for a sms to say we can come and collect it as they are backlogged due to the black Friday specials. When we did receive the sms to collect we went again to the store to fetch our items and then they advised us it is still not there after waiting more than an hour for them to search for it, We refused to leave the store without the items as running up and down was costing us money. They then gave us the Bicycle and said they will deliver the hardrive to us. It is now the 13th of December and we have still not received our hardrive. We have tried Phoning the call center and escalating the matter but to no avail. It is as if this is online *****, you pay for something and then do not receive it. Makro online is pathetic and useless. Just because they are a big brand it does not mean they can rob people.

Extremely Disappointed and Frustrated with the service of Makro!