1 reviews | Active since Feb 2017
***** Syndicate operating at Makro Alberton
MAKRO ALBERTON: I phoned the store on the 4th August and requested a quotation. The quotation was sent by a lady named KEKETSO and she advises that I must do an EFT and send a POP to her and someone named Mary.
I did that as attached on the mail and followed up with her and she confirmed that she received my email and she will ask MARY to process the order. After following up with MARY after 2 days, Mary denied to have received my mail which was supposed to have been forwarded by the Receptionist Cecilia. I forwarded the mail again and still she claimed not to have received it with a rude.
Makro Alberton has a syndicate de*****ing customers using this account : Standard Bank: 301 992 916.
Please investigate this starting with the person in the receptionist CECIL who is administering the email address: ***
And also that reception is poorly managed- calls are never answered, you hold for 30mins (no joke). I am not how effective is the management of that place - employees seem to be slacking and hence creating ********** activities using the company’s resources.
And also that reception is poorly managed- calls are never answered, you hold for 30mins (no joke). I am not how effective is the management of that place - employees seem to be slacking and hence creating ********** activities using the company’s resources.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team