Hellopeter
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JA
Jaco A

1 reviews | Active since Sept 2017

03 Apr 2019, 10:46

***** on my card

So I receive a call on 18/3/2019 stating that there had been a ********** transaction on my Makro credit card. This at an Engen in Bela Bela. (Whio knew it could be used there? I did'nt!!) Anyhow I was informed to send an affidavit and some other docs to the ***** department. This was done on the 19th. I find out today that my card is still blocked and cannot be used. I have had no communications from Makro to advise that they had received my documents or that "Hey we are looking into it and will keep you posted". NOTHING!!. Phone Makro accounts now and speak to the ***** department only to be told they have a backlog. This is my problem how?? Oh and so by the way the process takes up to 21 working day. WHAT!!! Did thsy copy their process from Eskom or maybe JHB Municipality?? So here I am. The consumer. ***** on my account and I did what was asked but stll I cannot use my card. Please can someone contact me to discuss the closing of this account, oh, and that would be less the ********** amount please!! Just one more company where service is absolutely optional!!!!

0
Replies (4)
Makro
Makro's reply03 Apr 2019, 12:25
Official
Good day Jaco,

Thank you for your feedback.

Apologies for the experience you have had with your Makro credit card. We take all concerns seriously and can assure you that it will be fully investigated.

I've sent your feedback to RCS to contact you and I'll look into the matter to have it resolved.  As soon as we have feedback we'll revert back to you.

We appreciate your patience in this matter.

Kind Regards
hellopeter team 
JA
Jaco A's update04 Apr 2019, 11:28
Reviewer Update
So, still nothing. No one wants to attend to my problem, and no one wants to contact me to close my account. Go figure. Awesome well done Makro and Massmart!!!!
JA
Jaco A's update09 Apr 2019, 13:47
Reviewer Update
As I write this, I realise that I am not surprised. I mailed ********** on the 4th of April and lo and behold I received a call from Ashley to advise me that they received the mail and are lookin into the matter. Good thisng right? WRONG!!! That was the last of it. I have mailed again twice since then and nothing. MASSMART!! USeless!!!!! Please close he account. Let me pay you and then you sod off!!!!
JA
Jaco A's update24 Apr 2019, 16:16
Reviewer Update
So, some feedback. It's not like Massmart or anyone from Makro reads this in any case. But here I am. It is the 24th of April. So it is well more than a month since the apparent ***** on my card. I am still not able to use my card. I have mailed the CEO, who in all wonder mailed me back........................but that was it. Sad to say. These blithering idiots. I cannot even get the balance on the card, as it is blocked, so I cannot even pay them the balance and close the account either. So I am stuck in the Massmart / Makro inept land of nothing................................