1 reviews | Active since Feb 2013
***** committed on account, No update for months, continuous harassment to pay.
In April, I received an sms that my Makro card had been used at a Clicks in Vereeniging, while i was sitting in Cape Town. After 20 minutes on hold I finally got through and was able to stop the cards, but my airtime ran out and I was not able to ask for further instructions on what to do about the ***** committed on my account. I cut up my card months before this ***** was committed, so I have no idea how they got my details.
A few weeks later I finally got through again, and was told what to do. It has now been MONTHS since I submitted my documents disputing the money spent, and despite countless email, I have heard nothing back. I keep getting angry emails and smses about needing to pay my account (I am not paying one cent of this money spent **********ly) and how it is affecting my credit rating and how my customer insurance policy has lapsed for not paying, and I keep emailing to explain and no one ever replies to me and I keep getting the smses and no updates.
PLEASE CAN I HAVE AN UPDATE ON MY ***** DISPUTE? PLEASE STOP SMSING AND EMAILING ME about paying you, I am not going to pay you.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and the inconvenience this ordeal has caused you. Please be advised that we will follow up with our RCS department and request them to liaise with you and update you on your ***** matter as soon as possible.
Again, we do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
