SL
SP L

1 reviews | Active since Nov 2016

01 Dec 2017, 14:43

***** AT MAKRO CENTURION

I phoned Makro Centurion to confirm that they have a fridge in stock that I wanted to buy. The confirmed that they had stock. My wife drove to Makro an bought and paid for the fridge. They confirmed once again that it was in stock. They promised to deliver within 3-5 days. They failed to deliver. After more than a week and several calls I was informed that they were in trouble because they did not have the fridge in stock. They failed to offer a solution. They took my money pretending to have stock. Then they do not provide the product and do not respond to enquiries. It is ******** to take somebodies money under false pretences and then try and get away with it

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Replies (2)
Makro
Makro's reply02 Dec 2017, 15:20
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Zanele Zwane

Best regards,

Makro
Makro's reply04 Dec 2017, 12:56
Official

Thank you for your patience thus far. We understand that our Centurion branch has communicated with you as per the feedback received on the 2nd of December 2017.

We hope the above is in order.

Regards
Zanele Zwane

Best regards,