1 reviews | Active since Apr 2014
***** Alert - Makro takes online orders, but does not deliver!
Today is now exactly 2 months since I placed an order for 2 bottles of Whiskey. The estimated collection date (from a Makro locker) was the 16th of August.
Despite raising it multiple times with Makro's "Support" department and once here on Hello Peter, the product has never been delivered and the order still has a Status of "In Progress".
The "Support" department generally responds with Apologies and a pledge to "escalated this matter and will revert feedback", which they never do.
On the 20th of September the "Makro HelloPeter Team" pledged to provide me feedback within 24 hours. I am still waiting to hear from them...
Does anyone have any advice on how to get Makro to deliver products that have been ordered and paid for online? Or how to get them to actually investigate the matter and give feedback? Or perhaps advice on what steps to take next in raising a case of ***** against them...
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management and request urgent assistance in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management and request urgent assistance in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
I hope this time around that you do actually get back to me.
I hope this time around that you do actually get back to me.
It's now the 4th day since you responded with "Feedback to be relayed within 48 hours."
It's now the 4th day since you responded with "Feedback to be relayed within 48 hours."