*****

In August I received a number of sms's indicating purchases on my Makro Card. This was all over a week-end. Monday morning I treid to phone but gave up after 45 minutes holding on for someone to answer. The same the next day and the same until the 8th of August. I reported the matter as it is more than R12,000.00 ***** transactions on my card. I have moved to South Coast on 1 July 2019 and all these purchases were made in far Limpopo. I submitted all the documents the lady wanted and received confirmation that they have received it. i received an SMS that said I am over my limit and this will go off my debit order date. I phoned again, and waited again a VERY long time for someone to attend to my issue. This time a man answered and confirm that only the normal amount will go off that I usually pay (my last purchase was in May 2019). Low and behold Makro deducted for the ***** amount as well on my debit order date. I cancelled the debit order with my bank and it was not even a whole day later when I received my first letter of demand. I phoned the number and got someone who said she will cancel the debit order for Makro and I can make EFT payments. I made a payment the same day. I have until now not had any feedback on the case but have received two more letters of demand plus the Makro account that shows I owe them the ********** money, plus a letter saying it might affect my credit record and they even attached the terms and conditions of the contract I have with them. I wrote another e-mail to all the others I wrote to plus the customer service e-mail on the statement, yet nothing, no relevant answer, no update on the ***** case, just threats. I will not pay this amount, I have never put my foot in the places that the purchases was made. For the last 4 years I have only purchased from Wonderboom Makro. That makes me think, do they cover for their employees? This could only have been one of their own. I refuse to pay this. This is the worst customer service that I have ever experienced in my life.