JY
Jacky Y

1 reviews | Active since Mar 2009

25 Aug 2017, 06:10

*****

On the 23rd I went to do shopping @ Makro Crown Mines around 15:49 that`s when I paid by cashier 93, for an amount of R 4930.30 paid via my cheq card which as fine. This morning around 1 am I noticed that debit orders had been rejected due to no funds in my account, upon checking my account in the early hours of the morning I realized that the reason was that Makro the ***** had put through the same amount twice again but this time on the 24th?, When I called my bank`s *****-line they confirmed this. Makro please tell me how is this now done when on the 24th I was @ work the whole and don`t have notification of the 24th and was nowhere near Makro. Not only is this ******* its ***** and violation of my privacy it’s you *****ing from me and being a big bully MAFIA`s, please this needs to be rectified and corrected I have receipts of the legit purchase & sms notification but the ********** transaction I have no notification of this. Makro you have become a giant ***** I need my transactions refunded and costs paid as I am now put in a forced overdraft which has resulted in me being charged for returned debits. Please do the right thing and return this amount of R 4930.30 which was done on the 24th!!!!!!!!!!!!

0
Replies (3)
Makro
Makro's reply25 Aug 2017, 09:20
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,

JY
Jacky Y's update25 Aug 2017, 14:05
Reviewer Update
Its been 3 hours and I am still waiting for a response from Makro!!!!!!!!!!!!!!!!!!
Makro
Makro's reply28 Aug 2017, 08:50
Official

Thanks for taking time to post this complaint.

Makro prides itself with great customer service and dedicated staff members.

It is great to hear that your bad experience has been turn around to your satisfactory.

Please continue giving us feedback on our service.

Regards Mbali Makhanya

Best regards,