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<p>Bought items online on makro's website. Phoned and asked if I could change one of the items on the order. </p> <p>I was told I would have to cancel the order and resubmit. I have cancelled the order and have the confirmation that the order was cancelled successfully, but over two weeks later I have not been reimbursed. </p> <p>Every time I phone the help desk I am told that they reversed the payment two weeks ago and will send me confirmation. </p> <p> </p> <p>Three calls and promises later I have still not received anything. </p> <p> </p>