1 reviews | Active since Mar 2009

15 Nov 2016, 14:29

Fourth day without a fridge

<p>I purchased a new fridge on behalf of my friend on Saturday just after 10:00 am at Makro in Milnerton and I said she will contact them regarding delivery, since I don't know when she will be home.</p> <p>The lady helping me, said my friend should speak to Cheryl to arrange for delivery when she phones. My friend phoned on Saturday, more than once on Sunday, yesterday and again today, but no one is answering the phone. Her old fridge was already collected on Sunday by the new owner, and she is completely without a fridge now. Once, she did get through by telephone, and the person told her to hold on, which she did for an incredibly long time. The person just came back and said Cheryl is not available. </p> <p>Did Makro just rob her of R 6 000? This is crazy, how is she supposed to get her fridge?</p>

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Replies (1)
Makro
Makro's reply24 Nov 2016, 11:52
Official

Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincerest apology.

I believe all issues raised with us have been resolved.

It is our goal to retain you as a satisfied customer.

Regards

Mmule Moropa

Best regards,