Four weeks later, still not working

On Black Friday we bought a brand new washing machine from Makro. The following Tuesday, allready a day late, the guys from Makro came and installed the machine halfway, sliced off a piece of the pipe with the rubber connecter and said we have to go to the hardware store, buy a part and finish it ourselves. Three trips to the hardware store later, the pipe still leaks. A lot. We called Makro multiple times. SIX visits from the guys from Makro, and still no fix. They showed up a day later than they said they would or showed up when we made it clear we would not be at home. THREE days ago they finally said that they would replace our machine. Today they came by with the old machine with the cut pipe and said we would have to wait FOUR MORE WEEKS to replace the pipe that they ruined.

We are very disappointed. This after sales service was terrible. It has been four weeks since we bought the machine. This would never have taken so long at somewhere like Kloppers.