Formidable Company MAKRO does not have back bone

On the 08.08.22 my Boss ordered a Defy 500 mm 4- Burner Gas Stove online. Order was placed and paid for, Order Number: MAK377956 to be delivered. When calling the customer care they have advised that the order was dispatched on the 15th to be delivered on the 16th. We are on the 26th of August and still nothing has been delivered. Every time I call the customer care centre I get the same response, "IT HAS BEEN ESCALATED BACK TO THE STORE". Today when I phoned I was told the DSV cannot track the order on there side. I will be easier for me to drive to my nearest store, which is in Alberton, and collect the stove from there instead of waiting for the courier company to deliver to the residential address. I requested the stores direct number to contact them directly to find out what exactly the problem is with the order and why it is taking so long to deliver, (10 days later) but when phoning the store directly, the automated message gives you the stores trading hours and then the line goes dead. Tried three times with the same outcome. I then phoned Makro Headoffice to lay a complaint and to my suprise the staff there is not interested at all what so ever. The first time I phoned was at 16:09 where I was transferred to Makro department. You can hear someone answer the call and has a fat conversation with their co workers and places the call on hold again. After about 10 min of holding on for someone to assist me I hung up. I tried again at 16:20 where the same happened and I was on hold for 13 min before the line eventually got answered and the call got ended by the staff on the other end. I really don't understand that a formidable company like Makro has this kind of service. Is that why some of the Makro stores are closing down, because of the service the customers are getting and that they are running at a LOSS. I would really like to find out what will be done about this matter to have this resolved as soon as possible for this matter goes to the PAPERS.