Hellopeter
Share Your Experience
SV
Shaday V

1 reviews | Active since Feb 2026

10 Feb 2026, 13:45

Formal Complaint: Misleading Pricing and Consumer Protection Act Violation

I am extremely dissatisfied with this experience and expect an urgent response. I purchased a chair listed for R1500 and payment was successfully processed. The following day, I was informed that the item was “out of stock,” my order was cancelled, and I was advised to wait up to 3 weeks for a refund. I then returned to the online store and found the exact same chair relisted, now priced at R4000. Cancelling a paid order and relisting the same product at a higher price is misleading and unacceptable. This appears to be a clear violation of fair trading practices under the Consumer Protection Act, including unreasonable delays in refunds and failure to honour advertised pricing. I formally request: A faster refund, or The opportunity to purchase the chair at the original advertised price of R1500

0
Replies (2)
SV
Shaday V's update11 Feb 2026, 12:49
Reviewer Update
Dear Makro Social Media Team,Thank you for your response.While I appreciate the apology, my primary concern now is the refund for the cancelled order. I was informed that the funds will only reflect in March. This is an unreasonably long waiting period, especially considering that the order was cancelled due to stock issues on your side. I should not be expected to wait nearly a month to receive money that is rightfully mine.Please escalate this matter urgently and arrange for the refund to be expedited. I request clear confirmation of when the funds will reflect in my account, as I cannot accept waiting until March.I look forward to your prompt resolution of this matter.
SV
Shaday V's update13 Feb 2026, 11:00
Reviewer Update
Updating my review on Makro:I ordered a chair listed at R1500, and my order was cancelled due to “no stock.” On the same day, the exact chair was relisted at R4000, which was very concerning. It has since been relisted again at R1500, making the situation confusing.I can confirm that I’ve received my refund as promised, and I appreciate that the team processed it. It also seems that Makro is trying their best to manage and improve the third-party reseller situation.I hope stronger oversight continues to prevent similar issues in future.