Formal Complaint – Harassment After Purchase

am writing to lodge a serious complaint regarding the manner in which your company has been treating me after I made a legitimate purchase from Makro.

After paying in full for the goods – including an additional fee for delivery and assembly – I am now being harassed with repeated phone calls from your side. These calls request unnecessary and intrusive personal information that has absolutely no relevance to the transaction. This behaviour raises legitimate concerns on my part as to whether these calls are part of a ****, or whether Makro has drastically lowered its standards of customer care.

Furthermore, attempting to resolve the matter through your customer contact centre is an exercise in futility. Agents are either unable or unwilling to provide clarity or assistance, leaving me as a paying customer deeply frustrated.

This is unacceptable. Customers should not be harassed after completing a purchase. I therefore demand the following:

A clear explanation of why I am being contacted repeatedly and asked for irrelevant personal information.

Assurance that this practice will stop immediately.

Confirmation that my personal data is being handled securely and not being misused.

Makro used to stand for reliability, trust, and professionalism. What kind of business has Makro turned into, if paying customers are subjected to harassment and poor service after the sale?

I expect your urgent response and resolution of this matter. Failure to do so will leave me with no option but to escalate my complaint further.