FORMAL COMPLAINT – DEFECTIVE AIR FRYER I purchased an air fryer from Makro last year, and it has repeatedly failed. I have returned it for repairs on four occasions. The repair references I have are ***, *** and ***. I do not have the referen

FORMAL COMPLAINT – DEFECTIVE AIR FRYER

I purchased an air fryer from Makro last year, and it has repeatedly failed. I have returned it for repairs on four occasions. The repair references I have are ***, *** and ***. I do not have the reference number for the fourth repair, which I returned to Makro on 2 September 2026.

After four repair attempts, I am no longer willing to accept another repair or replacement. I am formally demanding a full refund, as well as reimbur*****t/compensation for the Uber costs and inconvenience caused by repeatedly having to return and collect this defective product.

I require Makro to process and confirm my full refund by Monday, 14 September 2026. If this is not resolved by then, I will escalate the matter to the relevant consumer protection authorities and pursue the remedies available to me under the Consumer Protection Act 68 of 2008.