Formal Complain

Doctor Moyo (Makro Care) 1 message No attachment 30 Mar [Makro] Re: Formal complain about Mercy Maruma ##- Please type your reply above this line -## Your request (640753) has been updated. To add additional comments, reply to this email. Doctor Moyo (Makro) Mar 30, 09:18 SAST Good Day Lesiba, Thank you for your email and apologies for the inconvenience caused. Please be advised that we have escalated your complaint through to the relevant superiors based at our Woodmead branch. We will revert back as soon as we have a concrete response from them. Once again, apologies for any further inconvenience caused. T

me 1 message No attachment 27 Mar Formal complain about Mercy Maruma To whom it may concernt Re.: Complaint about a till operator at MAKRO WOODMEAD Dear sir/madam My name is Lesiba Francis Thelele, is number *** 08 9. My Marko card number is ***3. THIS month experience was one experience I will never forget for life. I write this email as a formal complaint against a lady at Woodmead store called Mercy Maruma. She is a till operator. Today nationally is a day that marks the beginning of the 21 days of our countries lock down. We are all aware and been adviced to practice good hygiene practices. Mercy was on till number 18. When she asked me to proceed to her till, I proceeded. I handed my Marko card to her and asked if she can spray and wipe the surface first before I put my items. She answered by saying "what must I use to wipe?" Giving me a funny look, she said "i am not going to wipe after every customer." I SAID "OF COURSE YOU SHOULD just like all other details we go to". She said i have just cleaned. But the surface looked dirty to me and that is why I asked that she clean first before I put my groceries. She said "if you are so afraid of CORONA, you should have stayed home and not come to the shops." I SAID "you are now being very ********." She said "you are the ******** pne." I proceeded to the next till with a group of ladies(4 ladies) and asked for a manager. They pointed at one of them(Perl Marauwe). I reported the matter to Perl and she mildly said she will handle it. Perl sent one of them from the 4 she was part of to go and ask her for her surname because I asked Perl for Mercy's name and surname. She refused her and said she was not her manager. When Perl went there she still refused to tell her the surname and gave her bad attitude. After a lot of heated effort she gave Perl her surname and I was watching over nearby. Perl gave me the name and surname. I proceeded to till 24 for help where the lady wiped first for me and her till was much much more cleaner. After paying I felt that Perl wouldn't get the ki

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me To *** 27 Mar at 6:16 PM To whom it may concernt

Re.: Complaint about a till operator at MAKRO WOODMEAD

Dear sir/madam

My name is Lesiba Francis Thelele, is number *** 08 9. My Marko card number is ***3.

THIS month experience was one experience I will never forget for life. I write this email as a formal complaint against a lady at Woodmead store called Mercy Maruma. She is a till operator.

Today nationally is a day that marks the beginning of the 21 days of our countries lock down. We are all aware and been adviced to practice good hygiene practices. Mercy was on till number 18. When she asked me to proceed to her till, I proceeded. I handed my Marko card to her and asked if she can spray and wipe the surface first before I put my items. She answered by saying "what must I use to wipe?" Giving me a funny look, she said "i am not going to wipe after every customer." I SAID "OF COURSE YOU SHOULD just like all other details we go to". She said i have just cleaned. But the surface looked dirty to me and that is why I asked that she clean first before I put my groceries. She said "if you are so afraid of CORONA, you should have stayed home and not come to the shops." I SAID "you are now being very ********." She said "you are the ******** pne." I proceeded to the next till with a group of ladies(4 ladies) and asked for a manager. They pointed at one of them(Perl Marauwe). I reported the matter to Perl and she mildly said she will handle it. Perl sent one of them from the 4 she was part of to go and ask her for her surname because I asked Perl for Mercy's name and surname. She refused her and said she was not her manager. When Perl went there she still refused to tell her the surname and gave her bad attitude. After a lot of heated effort she gave Perl her surname and I was watching over nearby. Perl gave me the name and surname. I proceeded to till 24 for help where the lady wiped first for me and her till was much much more cleaner. After paying I felt that Perl wouldn't get the kind of action that was necessary on the situation considering her struggles to even get her(Mercy's) surname, I asked Perl to call me the store manager. She said he have left the store and it was still 15:15. So I then asked for his number that I can call. Perl wrote the office number and the store manager's name and surname. I tried calling but no one answered. Then I googled HEAD OFFICE NUMBERS AND I SPOKE TO A LADY CALLED PRECIOUS THAT ADVICES ME TO WRITE THIS EMAIL.

I WRITE THIS EMAIL WITH A FULL HOPE THAT FOR THE REMAINDER OF THE 21 DAYS OF OUR OFFICIALL LOCK DOWN MAKRO WILL BE STARTING TO TAKE THE HEALTH OF THEIR CUSTOMERS MORE SERIOUS BY FIRSTLY RESPONDING TO MY EMAIL AND DISCIPLINING THE ******** EMPLOYEES AND PLEASE START SHOWING EFFORT IN KEEPING TILL POINTS A BIT MORE CLEANER AFTER EVERY CUSTOMER. MORE THAN ANYTHING TRAIN EMPLOYEES HOW BETTER TO SPEAK TO CUSTOMERS AND APPLY THEIR MINDS ON SERIOUS PANDEMICS. BECAUSE I INTENDS TAKING THIS ISSUE FURTHER IF MAKRO DO NOT SHOW SERIOUSNESS ABOUT MY COMPLAIN AND STATE OF MIND SETS INSIDE THEIR WOODMEAD STORE.

Your faithfully Lesiba Francis Thelele