ZR
Zanele R

1 reviews | Active since Aug 2020

06 Jun 2025, 13:01

Forced to accept laptop with specs that were not as advertised

If i could rate this a zero i would, i bought laptop via Makro online and what was delivered is not what i bought in terms of hardware specs.

What was advertised: Processor: Celeron quad 12th Gen Dedicated graphic mem: 16GB

What i received: Processor: intel celeron Dedicated graphic mem: 512mb

My request for return was rejected citing nothing wrong with laptop and saying i opened the laptop and loaded it. How was i gonna see the hardware spec if the box outside doesnt list hardware spec such as Graphic memory of 512MB instead of 16GB.

At first i was willing for an exchange but now i want my money back. I am being forced to keep this laptop with low spec and i bought this laptop with advertised spec as my apps needs that high graphic memory.

Their Market place supplier is LaptopAccessories SA

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Replies (3)
ZR
Zanele R's update19 Jun 2025, 14:44
Reviewer Update
Theres no fault on the device but i was given the device with incorrect specs, how many times should i explain this, i have taken this up with ombudsman
ZR
Zanele R's update19 Jun 2025, 14:45
Reviewer Update
Please check my review, what i have stated.
I bought this laptop plainly because it was offering higher graphic memory but i got laptop with way lower graphic memory

What was advertised:
Processor: Celeron quad 12th Gen
Dedicated graphic mem: 16GB

What i received:
Processor: intel celeron
Dedicated graphic mem: 512mb
ZR
Zanele R's update19 Jun 2025, 14:47
Reviewer Update
Even the processor is not as advertised, what was advertised had powerful processor as compared to was was given to me